Refund Policy
Refund Policy
We want you to love your Mimosaa jewellery. If you're not satisfied, we offer refunds according to the following policy.
Eligibility for Refunds
To be eligible for a refund:
- Items must be returned within 7 days of delivery
- Items must be unused, unworn, and in original condition
- Original packaging and tags must be intact
- Proof of purchase (order number) must be provided
Non-Refundable Items
- Earrings and pierced jewellery (for hygiene reasons)
- Items damaged due to misuse or wear
- Items without original packaging or tags
- Sale or clearance items (unless defective)
Refund Process
- Contact us at hello@ibtamebeads.com to initiate a return
- Ship the item back to our Mumbai address
- We'll inspect the item upon receipt
- If approved, refund will be processed within 5-7 business days
Refund Method
Refunds will be credited to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@ibtamebeads.com with photos. We'll arrange for a replacement or full refund, including shipping costs.
For questions, contact us at hello@ibtamebeads.com or +917977619831.